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The big challenge in troubleshooting is to identify the real issue.
Sometimes you must proceed by exclusion.

What you need to know

Voice over IP (VoIP):

  • is a service that requires an Internet connection.
  • but it is also a real-time service.

During a call, you will notice any packet loss or delay.
In most of the cases it’s because your Internet connection or local network is not working properly.

Typical Issues

We advise you to follow the sequence of the articles to guide you step by step towards the solution.

  1. Connection Issues
  2. No-Voice / One-Way-Voice
  3. Voice Quality Issues
  4. Outbound Calls Issues
  5. Incoming Calls Issues