HOSTED Configuration → Time Routings
Time Routing is used to define automatic routing rules based on a predetermined schedule.
You must first set a time range, then select a slider and expand or collapse the range. The times defined here are the hours of attendance.
This is where you can create holiday time slots.
You can now add a Time Routing.
In the Destinations option you can select your Time Range and set a destination. Under it there is the option “If a call arrives at a time outside the selected Time Range(s), it will be routed by default to:” please note that if you select a “voicemail user” you must activate the Advanced Option “Follow Call Forwarding“.
In the Exceptions option you can select your Time Exceptions and set a destination for each exception. It will override the usual time routing. Please note that if you select a “voicemail user” you must activate the Advanced Option Follow Call Forwarding.
Assign Time Routing to numbers
Go to HOSTED Configuration → Assign Telephone Numbers
Now choose for the destination type: Time Routing, then you will have the list of Time Routings you have created under Destination. Select one and click Update.