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Time Routing

HOSTED Configuration → Time Routings

Time Routing is used to define automatic routing rules based on a predetermined schedule.

Time Ranges

You must first set a time range, then select a slider and expand or collapse the range. The times defined here are the hours of attendance.

Time Exceptions

This is where you can create holiday time slots.

Time Routing

You can now add a Time Routing.

In the Destinations option you can select your Time Range and set a destination. Under it there is the option “If a call arrives at a time outside the selected Time Range(s), it will be routed by default to:” please note that if you select a “voicemail user” you must activate the Advanced Option “Follow Call Forwarding“.

In the Exceptions option you can select your Time Exceptions and set a destination for each exception. It will override the usual time routing. Please note that if you select a “voicemail user” you must activate the Advanced Option Follow Call Forwarding.

Assign Time Routing to numbers

Go to HOSTED Configuration → Assign Telephone Numbers

Now choose for the destination type: Time Routing, then you will have the list of Time Routings you have created under Destination. Select one and click Update.