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Manual Routing


This configuration has the effect that if manual routing is activated, the call is routed to user Hans. If manual routing is switched off, the call goes to the Reception group.

Configuration of manual routing

Add manual routing

Click + Add

Give the manual routing a name, if necessary state the internal number according to the plan.

Roll status switched on

Give the status On a name and define where the call should be routed to when the status is switched on.

Roll status switched off

Give the status Off a name and define where the call should be routed to if the status is Off.

Additional options

Define the Billed SIP Line, it will then be listed in the call history.


In the overview, you can edit, delete, activate and deactivate manual routing.

Place the object in the call flow

In order for manual routing to work, the object must be placed in the call flow. In this example, the incoming call is placed in manual routing, where the status is checked and the call is routed accordingly.

Function key on the phone

The function keys of the telephone can be assigned a manual routing. When the button is pressed, the roller is activated or deactivated.

Manual Routing Advanced

Function key – Manual Routing Extended

If you set up manual routing advanced, you have the option of activating or deactivating the required role in a selection list on the end devices. This function is only available to Yealink devices.

Selection list on a Yealink device

Function key Manual-Routing Advanced

Switching the manual routing on and off by phone call

Manual routing can also be switched on and off via a control command or. You can activate or deactivate manual routing with the control command * 7 and the routing ID.

Example = * 723