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IVR

Functions → IVR / Announcement

This guide will allow you to configure an interactive voice server (IVR) in your HOSTED account. When you call the main number of a company, very often an announcement prompts you to choose the language. Once the choice is made, a second announcement lists the different departments in the chosen language. This system is effective in redirecting customers to the right department or collaborators without using a secretary.

Buy IVR nodes

Go to Functions → IVR / Announcement to select the amount of nodes you need as well as the duration of the subscription.

IVR configuration

After purchasing the node(s), return to Functions → IVR / Announcement. Click on Add IVR.

You can add an audio message to the IVR. Each key must be assigned to a destination.

Assign phone number(s)

Now, all you have to do is assign the phone number(s) to the IVR.