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Groups

Groups – Add

Click +Add and create a group. You have two possible ring call types (all ring at the same time, one after the other).

  • When creating a group, you must define a group name
  • The group description will help you identify the group later
  • You can determine the group ID yourself based on the rules you have set
  • When creating the group, define whether it is a call to all or whether all participants should be called one after the other. This parameter must be defined at the beginning and can not be changed later.

Groups – All ring at the same time

You can assign a name and the extension to the group. The ring type can not be changed afterwards

You can upload your own dial tone for the group, .wav and .mp3 is allowed up to maximum 16MB

Depending on the manufacturer and phone, you will be provided with different ring tones, which you can select here

Here you can define the actual group members, just click +Add target. There are four levels available to you. If nobody picks up in the default level, the further steps will ring after X seconds to it

Bitte beachten Sie:

  • The extended group is only displayed if you have selected “Ring call all” when creating the group
  • In the standard level you can add up to 10 entries as destinations
  • You can define in how many seconds the next step should be executed (5-65 seconds)
  • You have the possibility to define whether missed calls should be displayed or not

Groups – advanced options

  • Billed SIP Line
    • Billed SIP line, there you can control how it should be reported on the billing or in the call history.
  • Follow Call Forwarding
    • Group Destinations
      • Yes means that if a destination/subscriber has a forwarding, it will be followed. Starting from the first user, then going to the second and so on.
      • No means that even if a destination/subscriber has a forwarding, it must not be followed.
    • Overflow Destinations
      • Yes means that if a forwarding is stored on the destination, it may be followed. For example, if you target a user who has an immediate forwarding to your voicemail.
      • No means that if a target/subscriber has a forwarding, it must not be followed.
  • Display mode of CLI
    • Calling Number
      • Only the A-number is displayed on the phone for an incoming call
    • Name + Calling Number
      • The name and the A-number are displayed on the phone for an incoming call
    • Name
      • Only the name of the group is displayed on the phone for an incoming call

Groups – One by one

You can use the One by One function if the destinations are to be called one after the other

  • You can call up to 10 destinations in succession
  • If the destinations are not available, an overflow can be defined
  • You can also define whether an unanswered call should be displayed or not
  • By specifying the number of seconds, you tell the system how long it should be at the specific destination