Difference

There are basically two different payment options at peoplefone.

• Prepaid
• Postpaid

What is a PREPAID customer?

The PRIPAID customer has no contractual obligations with peoplefone and usually has a smaller call turnover. He manages his account (credit cash register) himself and tops up credit when necessary. The current status of the credit can be seen in the customer account. A threshold value can be set in the customer account under profile so that you are notified by e-mail if a deposited amount of money is not reached.

What’s a POSTPAID customer?

The POSTPAID customer receives a monthly invoice by email.

If your company has telephone costs > CHF 200 / month, you can also choose the POSTPAID solution with the following premises:

• peoplefone business contract with HR excerpt and 3-month notice period
• At the beginning of each month you will receive an email with the invoice in PDF format and a call history for the past month. Attention: We do not send paper invoices.
• The payment period is 20 days. In the event of a delay in payment, you will receive reminders by e-mail. After the 3rd reminder, you will be charged a reminder fee of CHF 50.-

Which payments I can use?

	Master-Card Automatic payment method takes a maximum of 5 minutes. We only accept Swiss credit cards.
	Visa Automatic payment method takes a maximum of 5 minutes. We only accept Swiss credit cards.
	TWINT Automatic payment method takes a maximum of 5 minutes.
	PayPal Automatic payment method takes a maximum of 5 minutes. Please go through the peoplefone account link.
	PostFinance E-Finance / Card Automatic payment method takes a maximum of 5 minutes. You can click on the yellow Postfinance card or directly on Postfinance-Online.
	E-Banking Please go to your bank’s online banking and enter the reference number that you will find on the online payment slip. With the reference number, the transfer becomes yours peoplefone account only take 2-3 working days.

How can I buy credit?

Buy / Order

You can top up your credit online at any time in your peoplefone account «Buy / Order» «Credit» with a credit card, Paypal, Postfinance e-card or e-banking. Payments by credit card, Paypal or Postfinance E-Card are automatic and take a few minutes. For deposits with the reference number, the transfer to your peoplefone account will take 2-3 working days.

• Select an amount and then click on «Add to cart»

• Select the payment method and then click on «Pay»

ATTENTION: For deposits via e-banking, please use the reference number personalized for your account. Standing orders are now also possible. The same reference number can always be used.